Refund policy

At Lumera Jewels, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns & Exchanges

We accept product exchanges only. We do not offer refunds under any circumstances.

A product is eligible for exchange only if:

  • You receive a damaged or defective item.
  • The issue is reported within 48 hours of delivery.
  • You provide clear photos or an unboxing video showing the damage.
  • The product is unused, unworn, and returned in its original packaging with all tags and accessories.

No Refund Policy

  • We do not provide refunds for any orders.
  • Once an order is placed and shipped, it cannot be canceled for a refund.
  • Refunds will not be issued for change of mind, incorrect orders, or personal preferences.

Exchange Conditions

Exchanges are not available for:

  • Change of mind
  • Wrong product selected by the customer
  • Normal wear and tear
  • Minor color variations due to screen settings
  • Products damaged due to improper handling after delivery

Exchange Process

If you receive a damaged product:

  1. Email us at lumerajewels21@gmail.com within 48 hours of receiving your order.
  2. Include your order number, clear photos of the damaged item, and an unboxing video.
  3. After verification, we will arrange a replacement or exchange for the same product (or a similar product if the original is unavailable).

Contact Us

For any questions regarding returns or exchanges, please contact:

Lumera Jewels
📧 lumerajewels21@gmail.com

Lumera Jewels reserves the right to reject any exchange request that does not meet the above conditions. By placing an order, you agree to this Return & Refund Policy.