Terms of service

Welcome to Lumera Jewels. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using the Lumera Jewels website, you confirm that you have read, understood, and agreed to these Terms of Service.

2. Products

We strive to display our jewelry as accurately as possible. However, slight variations in color, finish, or appearance may occur due to photography, lighting, or screen settings.

3. Pricing & Payments

All prices are listed in Indian Rupees (INR).
Prices are subject to change without prior notice.
Full payment is required before an order is processed and shipped.

4. Order Acceptance

We reserve the right to accept, reject, or cancel any order at our sole discretion due to product availability, pricing errors, suspected fraud, or other unforeseen circumstances.

5. Shipping

Orders are processed within the stated processing time. Delivery times are estimates and may vary depending on the shipping location and courier service. Lumera Jewels is not responsible for delays caused by shipping partners or circumstances beyond our control.

6. Returns & Exchanges

Lumera Jewels follows a No Refund Policy.

Refunds are not available.
Only damaged or defective products are eligible for exchange.
Exchange requests must be made within 48 hours of delivery.
Customers must provide clear photos or an unboxing video for verification.

Please refer to our Return & Refund Policy for complete details.

7. Intellectual Property

All content on this website, including logos, images, product descriptions, graphics, and text, is the property of Lumera Jewels and may not be copied, reproduced, or used without written permission.

8. User Responsibilities

By using our website, you agree:

To provide accurate and complete information.
Not to misuse or attempt to disrupt the website.
Not to engage in fraudulent or illegal activities.

9. Limitation of Liability

Lumera Jewels shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, except as required by applicable law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.