Shipping policy

Thank you for shopping with Lumera Jewels. We are committed to delivering your order safely and on time. Please read our Shipping Policy carefully.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During sales or festive seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

Metro Cities: 3–7 business days
Other Cities & Towns: 5–10 business days
Remote Areas: 7–12 business days

Delivery times are estimates and may vary depending on your location and courier service.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS (if provided), allowing you to track your shipment.

Delivery

Please ensure that the shipping address and contact details provided are accurate. Lumera Jewels is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery.
Email lumerajewels21@gmail.com with your order number, clear photos of the product, and an unboxing video.
After verification, we will arrange a replacement or exchange according to our Return & Refund Policy.

Delays

While we aim to deliver every order on time, delays may occur due to weather conditions, natural disasters, strikes, courier issues, or other circumstances beyond our control. We appreciate your patience in such situations.