Last Updated: 13-11-2024
At lumera, we strive to ensure you are satisfied with every purchase. However, we understand that sometimes changes need to be made. Please carefully review our Cancellation and Refund Policy below to understand your options.
1. Order Cancellations
You may cancel your order before it is shipped. Once an order has been processed or shipped, it cannot be canceled, but you can follow our return process if needed.
To cancel your order, please contact our Customer Service team at [ lumerajewels.in@gmail.com ] or [ 7891556070 ] as soon as possible. Be sure to include your order number and any relevant details.
2. Returns
We want you to be delighted with your purchase from lumera, but if you are not satisfied, we offer a return option for eligible items.
-
Eligibility for Returns:
- Returns are accepted within 7 days from the date you receive your order.
- Items must be unused, in their original packaging, with all tags and labels intact.
- Custom or personalized items are not eligible for returns unless they are damaged or defective.
-
Non-Returnable Items:
- Customized or engraved jewelry
- Final sale or clearance items
- Earrings for hygiene reasons (unless defective)
To initiate a return, please contact us at ( lumerajewels.in@gmail.com ), providing your order number and the reason for return. We will send you instructions for how to return the item.
3. Refunds
Once we receive your returned item(s), we will inspect them to ensure they meet the return requirements. If eligible, a refund will be issued.
-
Refund Process:
- Refunds will be processed to the original payment method used for the purchase.
- Please note that the processing time for refunds may take 7-10 business days depending on your payment provider.
- Shipping fees are non-refundable, unless the item was defective or an error occurred on our part.
-
Damaged or Defective Items:
If you receive a damaged or defective item, we offer a full refund or replacement. Please contact us within 7 days of receiving your order and provide photos of the damaged item and packaging.
4. Exchanges
At lumera, we currently do not offer direct exchanges. If you'd like a different size, color, or style, please return your item for a refund and place a new order for the replacement item.
5. Late or Missing Refunds
If you have not received a refund within the expected timeframe, please first check with your bank or payment provider. If there are still issues, please contact us at caratlan.in@gmail.com, and we will assist you in resolving the matter.
6. Shipping Costs for Returns
Customers are responsible for the shipping costs associated with returns, unless the return is due to a defective or incorrect item. For your protection, we recommend using a trackable shipping service or purchasing shipping insurance when returning items. We are not responsible for items lost or damaged during return shipping.
7. Changes to This Policy
lumera reserves the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be posted on this page with the updated date.
8. Contact Us
If you have any questions regarding our Cancellation & Refund Policy or need assistance with your return, please reach out to us:
Lumera
Email:lumerajewels.in@gmail.com