Last Updated: 13-11-2024
Welcome to lumera's Support & FAQ page! We’ve gathered answers to some of the most common questions our customers ask. If you can’t find what you’re looking for, our customer service team is here to help.
General Questions
1. How can I contact lumera customer support?
If you have any questions, concerns, or need assistance, you can reach us via the following methods:
- Email: lumerajewels.in@gmail.com
- Phone: 7891556070
- Live Chat: Available on our website
We’re happy to assist you with any inquiries!
2. Where is lumera located?
lumera is based in [Location]. We ship internationally to many countries, so no matter where you are, we’re here to bring you the finest jewelry.
Ordering & Payment
3. How do I place an order?
Placing an order with lumera is simple! Here’s how:
- Browse our collection and choose the item(s) you want to purchase.
- Select your size (if applicable) and quantity, then click Add to Cart.
- Review your cart and proceed to checkout.
- Enter your shipping and payment information.
- Confirm your order and enjoy your beautiful new jewelry!
For a detailed, step-by-step guide, please visit our How to Order page.
4. What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal
- Apple Pay / Google Pay (if available)
- Klarna (if available in your country)
All payments are processed securely to ensure your information is protected.
5. Can I modify or cancel my order after placing it?
Once your order has been placed and processed, we work quickly to get it shipped out. If you need to make changes or cancel your order, please contact us as soon as possible at [contact email]. While we cannot guarantee changes after an order has been placed, we’ll do our best to accommodate your request.
Shipping & Delivery
6. Do you offer international shipping?
Yes! We ship worldwide, so no matter where you are, you can enjoy our beautiful jewelry. Shipping rates and delivery times vary based on your location. For more details, check out our Shipping & Handling Policy.
7. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can check the status of your order at any time by using the tracking number provided.
If you haven’t received your tracking information, please check your spam folder, or contact us for assistance.
8. How long will it take for my order to arrive?
Delivery times depend on your location and the shipping method you choose at checkout. Here are some general guidelines:
- Domestic Orders: Delivery within 7 business days (based on the shipping option selected).
- International Orders: Delivery within 12–15 business days (depending on destination).
For more information, refer to our Shipping & Handling Policy.
9. What should I do if my order hasn’t arrived or is delayed?
If your order is delayed or hasn’t arrived on time, please track your package using the tracking information provided. If the carrier indicates a delay or issue, please contact them directly for more details.
If your order is significantly delayed or missing, please reach out to us at [contact email], and we’ll assist you in resolving the issue.
Returns & Exchanges
10. What is your return policy?
We want you to love your jewelry, but if you’re not completely satisfied, we accept returns on eligible items within 7 days of receipt. Items must be in their original, unused condition with tags and packaging intact.
For full details on returns, please refer to our Return Policy page.
11. How can I return an item?
To return an item, please contact our customer service team at [contact email] to request a return authorization. We will provide you with detailed instructions on how to return the item.
Please make sure to initiate the return within the eligible period as specified in our Return Policy.
12. Can I exchange an item for a different size or style?
At this time, we do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order for the item you want.
Product Information
13. How do I know my size?
To help you choose the right size, we offer detailed size guides for rings, bracelets, and necklaces. You can find the size guides on each product page. If you need further assistance, feel free to contact us, and we’ll be happy to help!
14. Are the products on your website the same as in the photos?
We take great care to ensure that the images on our website accurately represent our jewelry, including details of color, size, and design. However, due to different lighting, screen settings, and angles, the actual product may appear slightly different from what you see online.
If you have any questions about a specific product, please contact us for more information.
15. Can I customize or personalize my jewelry?
At lumera, we offer custom and personalized jewelry for certain pieces. If you’re interested in custom designs or engraving, please contact us at [contact email] for more information on availability and pricing.
Account & Privacy
16. Do I need an account to place an order?
You can place an order as a guest without creating an account. However, creating an account offers several benefits, such as:
- Faster checkout for future purchases
- Order tracking and history
- Special offers and exclusive discounts
To create an account, simply sign up during checkout.
17. Is my personal information safe with lumera?
Yes! We value your privacy and take all necessary measures to protect your personal information. For details on how we collect, use, and protect your data, please refer to our Privacy Policy.
18. How can I update my account information?
To update your account information, log in to your account and navigate to the Account Settings. Here, you can update your contact information, shipping address, and password.
Miscellaneous
19. Do you offer gift cards?
Yes, we offer gift cards in various denominations. These are perfect for special occasions, allowing the recipient to choose their favorite jewelry piece. Check our Gift Cards page for more information.
20. How can I stay updated on new arrivals and promotions?
To stay informed about new products, promotions, and exclusive offers, sign up for our newsletter at the bottom of our website. You can also follow us on social media for the latest updates and behind-the-scenes looks at our jewelry.
Contact Us
If you have any other questions or need further assistance, please don’t hesitate to reach out to us:
- Email ; lumerajewels.in@gmail.com
- Phone: 7891556070
- Live Chat: Available on our website