Return Policy

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Last Updated: 13-11-2024

At lumera , we want you to be completely satisfied with your jewelry purchase. If for any reason you are not happy with your order, we offer a return policy that allows you to return eligible items within a specified timeframe.

Please read the following return guidelines carefully. By purchasing from lumera , you agree to the terms of this Return Policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be initiated within 7 days from the date you receive your order. After this period, we cannot accept returns.
  • Condition of Items: Items must be returned in their original, unused condition with all tags, labels, and packaging intact. Jewelry that has been worn, altered, or damaged will not be accepted for return.
  • Proof of Purchase: You must provide a valid proof of purchase (order number, receipt, or invoice) when initiating the return.

Non-Returnable Items:

The following items are not eligible for returns:

  • Custom or personalized jewelry (unless defective or damaged)
  • Final sale or clearance items
  • Earrings (for hygiene reasons, unless damaged or defective)

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email our Customer Service team at lumerajewels.in@gmail.com within the eligible return period to notify us of your intent to return the item(s). Please include the following information:

    • Your order number
    • A description of the item(s) you wish to return
    • The reason for the return

  2. Return Authorization: Once we review your return request, we will provide you with return instructions and a Return Authorization Number (if applicable). Please do not send the item back without prior authorization.

  3. Prepare the Return: Carefully package the item in its original packaging (if available) or similar protective packaging. Make sure that the jewelry is secure to avoid damage during shipping.

  4. Return Shipping: You are responsible for covering the return shipping costs, unless the return is due to a defect, error on our part, or damage that occurred during delivery. We recommend using a trackable shipping method for returns. Caratlan is not responsible for lost or damaged returns that are shipped without tracking.

3. Refund Process

Once we receive and inspect the returned item(s), we will process your refund. Please note that the item(s) must meet our return criteria to be eligible for a refund.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal, etc.). Please allow 7-10 business days for the refund to be reflected in your account, depending on your payment provider.
  • Shipping Fees: Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective item sent).
  • Restocking Fees: Caratlan does not charge restocking fees for returns unless specified otherwise (e.g., for large bulk orders or specific customized items).

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will offer you a full refund or a replacement, at your preference.

To expedite the return process for damaged or defective items, please include the following:

  • Clear photos of the damage or defect
  • Photos of the packaging, if applicable (e.g., if the damage occurred during shipping)

Please contact us within 7 days of receiving the damaged or defective item to ensure prompt resolution.

5. Exchanges

At this time, lumera does not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the replacement item.

6. Late Returns

Any returns received outside the 8-day return period will not be accepted. If you have missed the return window, we may still be able to offer a partial refund, store credit, or alternative solution, depending on the circumstances. Please contact us directly to discuss your options.

7. Addressing Return Issues

If you experience any issues with your return, such as a delay in processing or an issue with your refund, please contact our Customer Service team at ( lumerajewels.in@gmail.com ) We will work with you to resolve any issues promptly.

8. Shipping Costs for Returns

You are responsible for the cost of return shipping, unless the return is due to an error on our part (such as receiving a defective or incorrect item). If you are returning an item due to damage or an error, we will cover the return shipping cost.

For your protection, we recommend using a trackable shipping method and purchasing shipping insurance for high-value items. Caratlan is not responsible for lost or damaged items returned without tracking.

9. Changes to This Policy

Caratlan reserves the right to modify or update this Return Policy at any time. Any changes will be posted on this page with the updated date. Please check this page periodically for any updates.

10. Contact Us

If you have any questions about our Return Policy or need assistance with your return, please don’t hesitate to reach out:

Caratlan
Email: lumerajewels.in@gmail.com