Last Updated: 13-11-2024
Thank you for shopping with lumera! We want to ensure that your order reaches you smoothly and on time. Use the tool below to easily track your order and stay updated on its status.
How to Track Your Order
Once your order has been shipped, you will receive an order confirmation email with a tracking number and a link to track your package. Here's how to track your order:
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Locate Your Tracking Information
Check your email inbox (and spam/junk folder) for an email titled "Your lumera Order Has Shipped". This email will contain your tracking number and the link to the carrier’s website where you can view your order’s status. -
Track Using Your Tracking Number
Click on the link in the email to view the status of your shipment. You can also copy the tracking number and enter it directly on the carrier's website for the most up-to-date information.
Track Your Order Here
If you’re logged into your account, you can also track your order directly from our website. Simply click the link below:
[Track My Order] (link to order tracking page, if applicable)
OR
Enter your order number below and click "Track."
Order Number: [Enter your Order Number]
[Track Order Button]
Order Status Updates
Your order status will be updated at different stages of the shipping process:
- Processing: Your order is being prepared and will be shipped soon.
- Shipped: Your order has been shipped and is on its way.
- In Transit: Your package is on its way to you.
- Out for Delivery: Your order is out for delivery and will arrive soon.
- Delivered: Your order has arrived at the provided address. Please check your mailbox or front door for your package.
If You Have Issues Tracking Your Order
If you're experiencing any difficulties tracking your order, here are some common issues:
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Tracking Not Updating: It can take up to 24-48 hours for tracking information to be updated in the system. If you don’t see an update, please wait a bit and check again.
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Incorrect Tracking Information: Double-check that you’ve entered the tracking number correctly. If you're still having issues, please contact our support team, and we'll help you investigate further.
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Shipping Delays: Shipping carriers sometimes experience delays due to unforeseen circumstances such as weather conditions or high shipping volumes. If your tracking shows a significant delay, please contact us, and we’ll assist you.
Still Need Help?
If you're unable to track your order or have any questions regarding your shipment, please contact us at:
- Email:lumerajewels.in@gmail.com
- Live Chat: Available on our website