Last Updated: 13-11-2024
At lumera , we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make purchases, or interact with us in other ways.
By using the lumera website and services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information that you provide directly to us, as well as information automatically collected when you visit our website.
A. Personal Information You Provide:
- Account Information: When you create an account, we collect your name, email address, password, and other relevant account details.
- Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (credit card, PayPal, etc.), and phone number.
- Customer Support: If you contact us for customer service, we may collect any information you provide, including order details or correspondence.
B. Information Collected Automatically:
- Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about how you interact with our website, including your IP address, device type, browser type, and browsing activity. This helps us improve your experience and analyze trends on our site.
- Analytics: We may use third-party analytics tools (such as Google Analytics) to track website traffic, usage patterns, and customer interactions. These tools may collect non-personally identifiable information.
2. How We Use Your Information
We use the information we collect to provide, improve, and personalize your experience with lumera . Here are the ways we use your data:
- Order Fulfillment: To process and ship your orders, and send you order updates.
- Customer Support: To respond to your inquiries, provide customer service, and assist with returns or exchanges.
- Marketing: To send you promotional emails, offers, and updates, but only if you have opted into receiving marketing communications. You can unsubscribe from these emails at any time.
- Website Improvement: To analyze usage patterns, fix technical issues, and improve the overall functionality and content of our website.
- Legal Compliance: To comply with legal obligations and enforce our Terms and Conditions.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who help us operate our business, such as payment processors, shipping companies, email marketing platforms, and analytics providers.
- Legal Compliance: We may disclose your information if required by law, to enforce our Terms and Conditions, or to protect our rights or the rights of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified if this occurs.
4. Data Security
We take reasonable precautions to protect your personal information. We use industry-standard encryption (such as SSL) to safeguard your payment details during transactions. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location, you may have specific rights related to your personal information.
A. Access and Correction:
You can access and update your personal information at any time by logging into your account or contacting us directly.
B. Marketing Communications:
If you have subscribed to our email list, you can opt out of marketing communications by clicking the "unsubscribe" link in any marketing email we send. You may continue to receive transactional emails related to your orders.
C. Data Deletion:
You have the right to request the deletion of your personal data. If you would like to delete your account or request that we remove your data, please contact us at [contact email]. Please note that we may retain certain information for legal or accounting purposes.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files that are stored on your device and help us track your preferences and improve site functionality.
You can control cookie preferences through your browser settings. However, please note that disabling cookies may impact your ability to use some features of our website.
For more information on how we use cookies, please review our [Cookie Policy] (if applicable).
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by lumera. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
8. International Transfers
If you are located outside of [Your Country], your information may be transferred to and processed in [Your Country], where our servers are located. By using our services, you consent to the transfer of your personal information to countries outside your own.
9. Children's Privacy
Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 16, we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
lumera
Email:lumerajewels.in@gmail.com